Practice Information

Opening Hours

Clinic opening hours are the following:

Monday, Wednesday & Thursday: 9:30am - 5:00pm

Tuesday & Friday: 9:30am - 7:00pm

Saturday & Sunday: 9:30am - 5:00pm

The clinic opening hours will vary depending on patient demand and doctor availability. Please contact the clinic for daily opening hours.

Appointments

Consultations at the Mount Waverley Medical Services are by appointment only. A standard appointment is 10 to 15 minutes. Every effort is made to provide an appointment with the Doctor of your choice; however, for urgent matters this may not be possible. We try to keep as closely as possible to the appointed times, however if we are unable to do this, staff will do their best to notify you of any expected delays. If you feel you need to see the Doctor for a complex medical issue, or have more than one problem, please inform reception when booking your appointment so that a longer appointment can be made. 

 

Please ensure your telephone number and address is correct and up to date.

Waiting times

We make every effort to keep waiting times as short as possible; it will not always be possible for you to be seen at exactly the appointed time. If we run over time with a previous patient it is related to an emergent situation. We ask you to be tolerant if this occurs and we will do our best to make up the time with you.

Fees

Mount Waverley Medical Services is a bulk billing clinic. All Medicare card holders will be bulk-billed.

 

Patients without a Medicare card will be charged a consultation fee.  Please be advised that consultation fee figures given over the phone are always an approximate and subject to change depending on the day of the week, time of day and length of consultation.

 

Additional payment may be required for certain services (For example: minor surgical procedure, vaccinations etc.), and you will be informed of these charges by the treating doctor before the process takes place. 

Medical records

We operate a computer based medical record system. Should any of your personal details change (address, phone number, Medicare number etc.), please inform our reception staff to have your records amended.

Test results

Please be aware it takes a few days to process and receive investigation reports.  Usually your doctor will ask you to return once the investigation results or report from your specialist has been received to discuss the results and any further management. We encourage all patients to make a review appointment to discuss results and/or progress.

In some cases where there is a clinically significant result or report, you will be contacted accordingly by staff to make an appointment. 

Our doctors do not discuss test results with patients over the telephone unless they deem it necessary. 

Car parking

Car parking facilities are available at the rear of the clinic, including parking spaces for patients with disabilities.

Privacy policy

Mount Waverley Medical Services complies with Victorian Health Records Act 2001 and Commonwealth Privacy Act 1988 and takes all reasonable steps to protect the privacy of patient information. A copy of our Privacy Policy is available at the clinic.

Patient feedback and complaints

If you have any feedback or suggestions we would like to hear from you. Please feel free to talk to your doctor or any of our staff.

We take your concerns, suggestions and complaints seriously. However, if you feel we have not handled your complaint in appropriate manner and wish someone to mediate on your behalf you can contact:

Health Services Commission
30th Floor, 570 Bourke Street
Melbourne
Ph: 1800 136 066
Ph: 8601 5200
Fax: 8601 5219
E-mail: hsc@dhs.vic.gov.au